The rules of the game, written before we start

Art. 1Purpose and scope

These general terms of service (the “Terms”) govern design, development, launch, maintenance, search-visibility and consulting services (websites, apps, AI agents and automations, industrial solutions) carried out by Mike SOBTAMFO, a sole proprietor based in Cameroon (the “Provider”), for business or private clients (the “Client”).

They are attached to every quote. If there is a conflict, the signed quote and its special conditions prevail over the Terms. The Client’s own purchasing terms apply only if the Provider accepts them in writing.

Art. 2Definitions

• Quote: detailed proposal given to the Client (scope, deliverables, schedule, price, payment schedule).
• Deliverables: items listed in the quote (mock-ups, pages, code, documentation…).
• Approval: the Client’s written agreement on a stage; a dated email or WhatsApp message is enough.
• Acceptance: the Client’s check that the deliverables match the quote, before launch.
• Pre-existing items: the Provider’s tools, components, templates and know-how, created independently of the project.
• Amendment: a written change to the quote (scope, price or deadline).
• Working day: Monday to Friday, excluding public holidays in Cameroon.

Art. 3Quote and formation of the contract

The quote is free, detailed and valid for 30 days. The contract is formed when the quote is signed (by hand or electronically) or accepted in writing without reservation, and the deposit is paid. Work starts when the deposit is received.

Art. 4Scope and amendments

Only the services described in the quote are owed. Any new request, or any change to a stage already approved, is covered by an amendment (description, price, effect on the schedule), carried out after the Client’s written agreement. The Provider always flags a request that falls outside the scope before agreeing to it.

Art. 5Client’s commitments

The Client undertakes to:

• appoint a single contact person with decision-making authority;
• provide the content (text, images, logo, legal information) on the agreed dates;
• gather their feedback and send it within 5 working days of each interim delivery;
• guarantee that they hold the rights to the content they provide (text, photographs, trademarks) and that it is lawful;
• pay invoices on the due dates.

Art. 6Provider’s commitments

The Provider carries out the services with care, following good professional practice and the method described on this site, under an obligation of means. An obligation of result applies only to the figures expressly written into the quote.

The Provider advises the Client frankly, including when a request seems to go against the interests of the Client or their own customers, and gives them access to a working version they can view throughout the project.

The Provider builds with the help of artificial intelligence tools. They remain solely responsible for the deliverables, which they review and test before each delivery. They give these tools no personal or confidential data of the Client without written agreement, and tell the Client what was done with them.

Art. 7Schedule and suspension

Deadlines run from receipt of the deposit and of the content needed. Any delay caused by the Client (content, feedback, payments) moves the schedule by the same amount.

If the Client does not respond for 30 days, the project is paused and the current stage is invoiced. After 90 days, restarting it may require an amendment.

Art. 8Revisions and approvals

Each stage (art direction, mock-ups, integration) includes two rounds of revisions, based on feedback gathered in a single document. Each stage is closed by a written approval. Extra rounds, or changes to an approved stage, fall under article 4.

Art. 9Acceptance and launch

The Provider delivers a complete acceptance version, tested with their own protocol (speed, accessibility, compatibility, forms). The Client has 10 working days to report defects in writing, ranked blocking, major or minor.

Blocking and major defects are fixed before launch; minor ones may be fixed during the warranty. Acceptance is given in writing or, if nothing is reported within that period, tacitly. A launch requested by the Client counts as acceptance.

Art. 10Price and payment

Prices are set by quote, in CFA francs or euros as stated in the quote, and stay firm during its validity. The payment schedule is the one in the quote; for a standard project, it follows this model:

A short project can be paid in two parts (50% on signing, 50% at launch); a long project can be split into extra milestones. Maintenance is paid in advance, monthly or yearly.

Payment methods: bank transfer, Mobile Money (Orange Money, MTN MoMo) and, for clients outside Africa, international transfer or any other method set out in the quote. Bank and transfer fees are paid by the payer. Invoices are payable within 15 days of issue, unless the quote states a different period.

Art. 11Late payment

Any late payment leads, after a reminder that has had no effect, to late-payment interest at the rate stated in the quote. For business clients based in France, the penalties set by the Commercial Code and the fixed recovery fee of €40 are added. After 15 days of delay, the Provider may suspend work and launch, after informing the Client in writing.

Art. 12Intellectual property

12.1 Specific creations

On full payment of the price, the Provider assigns to the Client, exclusively, the economic copyright in the items created specifically for them and listed in the quote: mock-ups, graphic elements, text written by the Provider, specific code. This assignment covers:

• the rights of reproduction, performance, adaptation, modification, translation and inclusion in other works;
• any digital or printed medium, worldwide and for the whole legal term of protection;
• commercial or non-commercial use.

The price of this assignment is included in the price of the service. The complete source code is handed over to the Client.

12.2 Pre-existing items

The Provider’s tools, components, templates and know-how, developed independently of the project, remain their property. The Client receives a non-exclusive, free, perpetual, worldwide licence to use them, modify them and have them maintained by the provider of their choice, for the needs of the delivered site.

12.3 Third-party components

Third-party open components, fonts, icons and photographs remain subject to their licences, listed in the documentation handed over. The Provider includes no component under a so-called “copyleft” licence without the Client’s agreement.

12.4 Before full payment

The Client has a simple, revocable right of use over the working versions.

Art. 13Hosting, domain name and access

The domain name, hosting and related service accounts (Search Console, business listing, payment service…) are opened in the Client’s name, who remains the holder; the Provider is invited as an administrator for as long as needed. Full access and the handover documentation are given to the Client at launch, once the balance is paid. The Client does not depend on any proprietary tool of the Provider.

Art. 14Warranty

After launch, the Provider fixes free of charge any non-conformity with the approved scope: display errors on the browsers and devices listed in the quote, broken links, faulty forms. The warranty lasts 30 to 90 days depending on the size of the project; its length is written in the quote.

It does not cover changes made by the Client or a third party, new requests, content, or changes to third-party services (future browser versions, programming interfaces, host, payment provider).

Art. 15Maintenance

Maintenance is covered by a separate contract, chosen from the Watch, Peace of mind and Partner plans, concluded for 12 renewable months. It includes monitoring, backups, security updates and fixing defects; new developments (new pages or features) are quoted separately. Response times are set out in the contract. Details: maintenance plans.

Art. 16Personal data

The Client is responsible for the data processing carried out by their site. During the project and maintenance, the Provider acts as a processor: they process this data only on the Client’s instructions, keep it confidential and secure, and sign a processing agreement on request.

The Provider designs sites following the principle of data protection by design (no tracker without consent) and informs the Client of the obligations that concern them, without this advice replacing that of a lawyer.

Art. 17Confidentiality

Each party keeps confidential the non-public information received from the other (business data, access details, documents), during the contract and for 3 years after it ends. Credentials entrusted to the Provider are stored securely, then returned or deleted at the end of the assignment.

Art. 18Reference

Unless the Client refuses in writing or a confidentiality agreement applies, the Provider may cite the project as a reference and show screenshots of it in their portfolio. A discreet “Built by Mike SOBTAMFO” mention may appear in the footer of the delivered site; it is removed on simple request.

Art. 19Liability

The Provider’s liability is limited to direct, proven damage, up to the amount excluding tax actually paid under the quote concerned. They are not liable for indirect damage (loss of revenue, customers or data), or for failures of third-party services (host, domain registrar, payment provider, programming interfaces). The Client remains responsible for the content they publish.

Where a deliverable includes an AI agent, its answers are produced by an artificial intelligence model and may contain errors. The safeguards and human oversight provided for are described in the quote; the Client remains responsible for how they use it with their own customers.

Art. 20Force majeure

Neither party is liable for a delay or failure caused by force majeure: natural disaster, epidemic, general failure of electricity or telecommunication networks, decisions of the authorities… The party concerned informs the other without delay, and the obligations are suspended for the duration of the event. After 30 days, either party may terminate the contract without compensation, the work already done remaining payable.

Art. 21Termination and reversibility

In case of a serious breach not corrected 15 days after a written formal notice, the other party may terminate the contract. Work done up to termination remains payable and the deposit is kept.

In all cases, once the sums due are paid, the Provider hands over to the Client, within 30 days, the code, content and access of the project in their latest state.

Art. 22Consumer clients

Where the Client is a consumer, they benefit from the mandatory protections of their country of residence. A consumer living in the European Union has, in particular, a 14-day right of withdrawal for a contract concluded at a distance; if they expressly ask for work to start before the end of that period, they remain liable for the work done until they withdraw. The withdrawal form and, where relevant, the contact details of the consumer mediator are attached to the quote.

Art. 23Governing law and disputes

These Terms are governed by Cameroonian law and the OHADA Uniform Acts. In case of a dispute, the parties first seek an amicable solution, through mediation if needed, for at least 30 days. Failing that, the dispute is brought before the competent Cameroonian courts, subject to the mandatory rules that protect consumers (article 22).