Delivery, sizes, returns: all in one place
Clear answers, prices stated early, and a real person on WhatsApp if you prefer.
Delivery
Fees are shown before payment, from the Delivery step: never a surcharge at the moment of paying. Orders placed before 2 pm (Douala time) leave the same day, Monday to Saturday.
| Zone | Lead time | Fee | Free from | On delivery |
|---|---|---|---|---|
| Douala, standard zone | 24 h (after 2 pm → next day, Monday – Saturday) | 2,000 FCFA | 50,000 FCFA | Yes (up to 150,000 FCFA) |
| Douala, extended zone | 24 to 48 h | 3,000 FCFA | 50,000 FCFA | Yes |
| Collect at the Bonapriso workshop | From 2 h after confirmation | Free | — | Yes, at collection |
| Yaoundé | 24 to 48 h | 2,500 FCFA | 75,000 FCFA | Yes |
| Other towns in Cameroon (transport agency) | 2 to 4 days | 3,500 FCFA | — | No |
| Central Africa (Gabon, Congo, Chad, Equatorial Guinea, Central African Republic) | 4 to 7 working days | 15,000 FCFA | — | No |
| Zone | Lead time | Fee | Free from |
|---|---|---|---|
| France, Belgium, Luxembourg | 5 to 8 working days | 12,90 € | €120 (€80 with the DIASPORA code) |
| Other EU countries | 6 to 10 working days | 19,90 € | 150 € |
Why a different price in Europe?
Our Europe prices include air freight, the VAT of the delivery country and customs duties, including the flat-rate duty on small parcels imported into the EU since 1 July 2026 (to be re-checked before any real launch). Nothing to pay on receipt. So it is not a simple conversion: the equivalent shown under the FCFA prices is indicative.
Switzerland and other countries: on request via WhatsApp. Gift wrapping: 1,500 FCFA / €3.
Payment
In Cameroon and Central Africa
- MTN Mobile Money and Orange Money: you approve on your phone, with no added fees.
- Visa or Mastercard card.
- On delivery in Douala, Yaoundé and at collection: cash or Mobile Money, up to 150,000 FCFA.
In Europe
- Visa or Mastercard card, charged in euros or in FCFA depending on your zone.
- Your card numbers never pass through our site: they are entered on the payment provider’s secure page (3-D Secure).
- Maison Kôssi never asks for your Mobile Money secret code.
In this demonstration, payments are simulated: no card number is requested and nothing is charged.
Size guide
Our cuts are not stretchy: if you are between two sizes, take the larger one. Lengths can be altered for free at the workshop.
| Size | Bust (cm) | Waist (cm) | Hips (cm) |
|---|---|---|---|
| XS | 80 – 84 | 62 – 66 | 88 – 92 |
| S | 84 – 88 | 66 – 70 | 92 – 96 |
| M | 88 – 94 | 70 – 76 | 96 – 102 |
| L | 94 – 100 | 76 – 82 | 102 – 108 |
| XL | 100 – 108 | 82 – 90 | 108 – 116 |
| XXL | 108 – 116 | 90 – 98 | 116 – 124 |
| Size | Bust (cm) | Waist (cm) |
|---|---|---|
| S | 88 – 94 | 76 – 82 |
| M | 94 – 100 | 82 – 88 |
| L | 100 – 106 | 88 – 94 |
| XL | 106 – 112 | 94 – 100 |
| XXL | 112 – 118 | 100 – 106 |
| 3XL | 118 – 126 | 106 – 114 |
| Size | Maximum bust (cm) |
|---|---|
| S/M | up to 96 |
| L/XL | 96 – 112 |
| XXL/3XL | 112 – 128 |
| Size | Wrist circumference (cm) |
|---|---|
| S/M | 15 – 16 |
| L | 17 – 18 |
| Size | Finger circumference |
|---|---|
| 50 | 50 mm |
| 52 | 52 mm |
| 54 | 54 mm |
| 56 | 56 mm |
| 58 | 58 mm |
| 60 | 60 mm |
Returns and exchanges
Cameroon and Central Africa
Returns and exchanges within 14 days. Size exchange is free in Douala; home pick-up costs 2,000 FCFA other than for an exchange. Message us on WhatsApp with your order number.
Europe: withdrawing from the contract
You have 14 days after receipt to withdraw from your purchase, without giving a reason. The refund is made within 14 days, standard delivery included.
Withdraw from the contract hereExclusions: opened cosmetics, earrings taken out of their pouch, made-to-measure hems. The details are in our terms and conditions of sale.
Track my order
Orders placed on this device
Frequently asked questions
Ordering and payment
Can I pay on delivery?
Yes, in Douala, in Yaoundé and at collection from the workshop, up to 150,000 FCFA. You pay in cash or Mobile Money to the courier, who calls you an hour before arriving.
Which payment methods do you accept?
MTN Mobile Money, Orange Money, Visa, Mastercard, and payment on delivery. No fee is added, whichever method you choose.
Can I order for a loved one from abroad?
Yes: pay by card (charged in FCFA) or with a relative’s Mobile Money, and give their address and number at the Delivery step. We call the recipient to arrange delivery, and we can add gift wrapping and your message.
Delivery
How much does delivery cost, and how long does it take?
In Douala: 24 h and 2,000 FCFA (free from 50,000 FCFA) for any order placed before 2 pm, Monday to Saturday. In Yaoundé: 24 to 48 h. Central Africa: 4 to 7 working days. Europe: 5 to 8 working days. The full table is above, in the Delivery section.
Do you deliver all over Douala?
Yes, in the standard zone (2,000 FCFA) and in the extended zone (Bonabéri, Japoma, Logbessou, Lendi, PK 14 and beyond: 3,000 FCFA).
Will I have customs duties to pay in France?
No. Our prices for Europe include the VAT of the delivery country and customs duties: you have nothing to pay on receipt.
Why aren’t the euro prices a simple conversion?
Because they include air freight, VAT and duties. The equivalent shown under the FCFA prices is indicative, at the fixed rate of 655.957 FCFA to €1.
Sizes and returns
How do I choose my size?
Use the calculator in the Sizes section: it always takes the largest of your measurements, because our cuts are not stretchy. If in doubt, message us on WhatsApp: we reply using your measurements.
Can I exchange or return an item?
Yes, within 14 days. Size exchange is free in Douala. Excluded: opened cosmetic care products, earrings taken out of their pouch and made-to-measure hems.
How do I withdraw from my order from Europe?
Click “Withdraw from the contract here”, at the bottom of every page: you immediately receive a dated acknowledgement of receipt. You have 14 days after receipt; we refund within 14 days using the payment method you used.
Our products
Is it real wax?
Our fabrics are 100% cotton, wax-printed. For each item, we state the country of printing declared by the supplier.
Does your jewellery contain nickel?
No: the brass has no added nickel and nickel release complies with the REACH regulation, annex XVII.
Are your care products suitable for sensitive skin?
The full ingredient list (INCI) is shown before you buy. Do a patch test on the inside of your elbow before first use, and ask a health professional if in doubt.
Can you dress a whole family for a ceremony?
Yes, from two people, with three weeks ahead of you. The quote is free: fill in the form in the Ceremonies and resellers section.
Matching outfits, for 2 to 200 people
Wedding, dowry ceremony, funeral, birthday, association, resale: we cut and sew for a whole group, in the same fabric. Allow three weeks for matching outfits. The quote is free, and it is a firm price, not an estimate.
Message us, we reply within 24 h
- +237 6 90 00 12 34 (new tab)
- Phone
- +237 6 90 00 12 34 (Mon – Sat, 8 am – 8 pm)
- Europe line
- 01 99 00 27 15 (Mon – Fri, 9 am – 6 pm, Paris time)
- bonjour@maison-kossi.example
- Workshop
- Rue des Tisserands, Bonapriso, Douala