Terms and conditions of sale
Updated on 1 October 2026
Fictional brand: these conditions show what the real site would contain. No sale is concluded.
Contents
1. Scope
These terms and conditions of sale apply to sales concluded on this site between Maison Kôssi SARL (the “seller”) and anyone who buys for non-professional use (the “consumer”), for delivery in Cameroon, Central Africa or the European Union.
2. The seller
Maison Kôssi SARL (fictional company), share capital 1,000,000 FCFA, RCCM RC/DLA/2019/B/0000-DEMO, NIU M019900000000D. Workshop-boutique: rue des Tisserands (fictional address), Bonapriso, Douala, PO Box 0000. Phone and WhatsApp: +237 6 90 00 12 34. Email: commandes@maison-kossi.example.
3. Items
Photographs and illustrations show the items for guidance only. Our textiles are cut by hand: the placement of the pattern varies slightly from one piece to the next, which is not a defect. The essential characteristics of each item (composition, care, dimensions, origin, INCI ingredient list for care products) are on its page, before you order.
4. Prices
Prices are shown in CFA francs, all taxes included (19.25% VAT included), for deliveries in Cameroon and Central Africa. For deliveries in Europe, they are shown in euros, all taxes included: the VAT of the delivery country and customs duties are included. The equivalent shown in the other currency is indicative, at the fixed rate of 655.957 FCFA to €1.
Delivery fees are shown before you confirm the order. When a reduction is announced, the reference price is the lowest price charged in the previous 30 days.
5. Ordering
Ordering takes four steps: contact details, delivery, payment, review. The final button, “Order with obligation to pay”, commits you to paying the price shown. A confirmation with an order number is shown on screen, then sent by WhatsApp, SMS or email.
6. Payment
Payment is made by MTN Mobile Money, Orange Money, Visa or Mastercard card, or on delivery in Douala, in Yaoundé and at collection from the workshop, up to a maximum of 150,000 FCFA. No card data is entered or kept on this site: it is processed by the payment provider. Maison Kôssi never asks for your Mobile Money secret code.
7. Delivery
Zones, lead times and fees are in the help section and at the Delivery step. Lead times are indicative; in case of significant delay, we let you know. Risk passes on handover of the parcel. On receipt, check the condition of the parcel and report any problem within 48 h.
8. Right of withdrawal (European Union consumers)
You have 14 days from receipt of the last item to withdraw from your purchase, without having to give a reason. You can do so with the “Withdraw from the contract here” button, with the standard form reproduced in the annex, or by any unambiguous statement. A dated acknowledgement of receipt is sent to you on a durable medium.
We refund all payments received, including standard delivery costs, no later than 14 days after being informed of your decision, using the payment method you used; the refund may be delayed until the items are recovered. Return costs are borne by Maison Kôssi: a prepaid label is sent to you.
Exceptions (article L221-28 of the French Consumer Code): made-to-measure hems and alterations, unsealed cosmetics, earrings taken out of their pouch for hygiene reasons.
9. Returns and exchanges (Cameroon and Central Africa)
As a commercial policy, we accept returns and exchanges within 14 days, for items that are unworn and unwashed. Size exchange is free in Douala; home pick-up costs 2,000 FCFA other than for an exchange. The exclusions in point 8 apply.
10. Legal guarantees
Legal guarantee of conformity. The seller must deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. For 2 years from delivery of the goods, the consumer may ask for the goods to be brought into conformity (repair or replacement) at no cost or, failing that, a price reduction or termination of the contract, in accordance with articles L217-3 et seq. of the French Consumer Code.
The consumer also benefits from the guarantee against hidden defects, under articles 1641 et seq. of the French Civil Code, within 2 years of discovering the defect.
11. Customer service
Monday to Saturday, 8 am to 8 pm (Douala time), on WhatsApp at +237 6 90 00 12 34, by email at bonjour@maison-kossi.example; Europe line on 01 99 00 27 15 (Monday – Friday, 9 am – 6 pm, Paris time). We reply within 24 working hours.
12. Mediation
In the event of a dispute not resolved with our customer service, the consumer may use a consumer mediator free of charge: “Médiation des ventes à distance Kôssi-Démo” (fictional body, for the demonstration).
13. Governing law
These terms are governed by Cameroonian law, in particular law no. 2010/021 of 21 December 2010 on electronic commerce and framework law no. 2011/012 of 6 May 2011 on consumer protection. Consumers in the European Union keep the protection granted by the mandatory provisions of their country of residence. Texts can be read on Légifrance (new tab) and EUR-Lex (new tab).
Annex: standard withdrawal form
(Annex to article R221-1 of the French Consumer Code. Complete and return this form only if you wish to withdraw from the contract.)
To Maison Kôssi SARL, rue des Tisserands, Bonapriso, Douala, commandes@maison-kossi.example:
I hereby give notice that I withdraw from my contract for the sale of the goods below: ………
Ordered on (*) / received on (*): ………
Consumer’s name: ………
Consumer’s address: ………
Consumer’s signature (only if this form is notified on paper): ………
Date: ………(*) Delete as appropriate.