Booking and cancellation terms
Demo website: AZOBÉ is a fictional brand. The information below illustrates the content expected for a real establishment.
Prices
Prices are in CFA francs, VAT (19.25%) included, per night and per room for 2 guests (4 in the villa), breakfast included. The tourist tax (1,000 FCFA per guest aged 13+ per night) is extra. The euro equivalent is indicative, at the fixed rate €1 = 655.957 FCFA.
Booking process
Request online, by phone or on WhatsApp; availability is confirmed within 2 hours (7 am – 9 pm), a 30% deposit is due within 48 hours (Mobile Money or card link, or bank transfer), then written confirmation follows. Without a deposit within 48 hours, the hold is released.
Paying the balance
The balance is payable on arrival: card, Mobile Money, or cash in CFA francs or euros at the fixed rate.
Cancellation
- Free up to 7 days before arrival: the deposit is refunded within 14 days.
- From 7 days before arrival, or in case of no-show: the deposit is kept.
- Early departure: unused nights are payable.
- Force majeure (road closed, official weather alert): rescheduling at no cost.
Changing dates
Free up to 7 days before arrival, subject to availability and at the rate of the new dates.
Children and babies
Baby under 3: free, cot included, not counted in capacity. Child aged 3 to 5: free. Child aged 6 to 12: 12,500 FCFA per night if beyond the guests included. The Cabane Fromager is for ages 8 and over. Unaccompanied minors are not accepted.
During your stay
Check-in from 2 pm, check-out until 11 am; early check-in from 10 am and late check-out until 4 pm are available as options. No pets (except assistance dogs). Quiet hours 10 pm – 7 am. The private pool of Suite Bubinga is the occupants’ responsibility.
Best rate guarantee
If you find the same stay cheaper elsewhere within 24 hours of your request, we will match the price.
Right of withdrawal
The right of withdrawal does not apply to accommodation services provided on a specific date (Directive 2011/83/EU, art. 16; in France: article L221-28 of the Consumer Code).
Complaints and governing law
Complaints: sejours@azobe-lodge.cm. Governing law: Cameroonian law and OHADA uniform acts, without depriving guests resident in the European Union of the mandatory protections of their country of residence.