AssistantAIFR

Next sea closing: every other Saturday, 17:00 · Next flight: Tuesday or Friday

Departure calendar (FR)

PARDLA · NSI · BRU

Your parcels between Paris and Douala, tracked every step of the way.

Sea groupage every two weeks, air freight twice a week, drop-off in Bonneuil or at one of our 4 counters.

Examples: Where is my parcel MGF 418 207? Can I send perfume? When is the next ship?

Answered by an AI agent (simulated in this demo). A person takes over whenever needed.

Most of this site is in French. The assistant answers in English.

Ship-to-shore crane at a container port at nightfall

01Ship

Three ways to ship, one rule: the price is written down before drop-off.

Transport, customs clearance of personal effects and collection at the branch are included. Options are up to you. Prices in euros and CFA francs (fixed rate: 655.957 FCFA to €1).

Container ship at sea, escorted by a tug

LEH DLA · NSI01

Sea groupage

€900/m³ to Douala

approx. 590,500 FCFA · Yaoundé €980/m³

Departs
closing every other Saturday
Transit
28 to 35 days
Minimum
0.10 m³

For heavy boxes, drums and appliances.

Plane at altitude in a deep blue sky, white contrail

CDG DLA · NSI02

Air freight

€9.50/kg to Douala

approx. 6,230 FCFA · Yaoundé €10.50/kg

Departs
flights on Tuesday and Friday
Transit
3 to 6 days after the flight
Minimum
5 kg

For urgent, light and small parcels.

Mount Cameroon at dusk, seen from the plain

DLA CDG03

Return Douala Paris

7,000 FCFA/kg

approx. €10.67/kg · collection in Bonneuil

Departs
flights on Wednesday and Saturday
Transit
7 to 10 days
Minimum
5 kg

For produce from home, documents and gifts.

All prices, flat rates and options (in French)

02Step by step

How it works, from sealed box to delivered parcel.

  1. Two packers assembling and filling boxes in a warehouse

    01

    Pack

    Sturdy boxes, H-taped, nothing moving inside. List the contents: customs needs it. No box? We sell them from €3 to €7.

  2. Busy warehouse: parcels on pallets, teams at work

    02

    Drop off

    In Bonneuil or at one of our 4 counters, with or without an appointment. Every parcel is weighed and photographed in front of you.

  3. Labelled boxes moving along sorting conveyors

    03

    Track

    Your MGF number follows the parcel all the way: every step is dated. The assistant also answers at night and on Sundays.

  4. A smiling family outdoors, the child on his father’s shoulders

    04

    Collect

    In Bonabéri or Nlongkak, with an ID. Free storage for 15 days, home delivery if you wish.

03The assistant, for real

A question at 11 pm? The assistant answers. A person takes over.

On Sunday evening, when the boxes are being taped up, there is often one last question. MUNGO’s assistant answers it straight away, with the same figures as this site. When it does not know, it says so, and prepares your message for an advisor.

Simulated AI agent for this demo: in production, a language model with the same tools and guardrails.

Try the assistantSee how it reasons
MUNGO assistantAI · simulated

Good evening, where is my parcel MGF 418 207?

Your parcel has arrived in Douala. It is in customs clearance, with no duties to pay: it will be ready in Bonabéri in 1 to 3 days.

MGF 418 207 · PAR DLA Customs clearance

  1. Arrived in Douala
  2. Customs clearance
  3. Ready in Bonabéri

Source: Tracking database

Thanks. Next time, can I pack perfume?

By air, no: perfume contains alcohol, which is classed as flammable. By sea, yes: up to 6 new, sealed bottles per parcel.

Excerpt from a conversation with the assistant (example).

What it does

  • track a parcel
  • estimate a price
  • give the next departures
  • check an item
  • find a drop-off point
  • book a slot

What it never does

  • make up a price or a date
  • promise a customs delay
  • share another customer’s details
  • book without your consent
  • keep your data after your visit
  • pretend to be a person

When it hands over

  • for a claim
  • to put a figure on customs duties
  • for large volumes, vehicles, house moves
  • when it does not know
  • whenever you ask

04Calendar

Next departures

Full calendar (in French)

Sea closing every other Saturday at 17:00 in Bonneuil, flights on Tuesday and Friday. Exact dates appear with JavaScript, or on WhatsApp at +33 6 39 98 41 20.

Mount Cameroon at dusk, seen from the plain
Mount Cameroon at dusk, an hour’s drive from Douala.

05Our story

A box lost for six weeks, and a promise.

For ten years, Danielle Ewané sent boxes to her mother in Bonabéri. In 2015, one of them went missing for six weeks: nobody knew where it was.

In 2017, she founded MUNGO with her cousin Rodrigue Tchoumi around a single promise: always know where your parcel is. Every parcel is weighed and photographed in front of you, every step is dated, and a person answers in Paris as in Douala.

In 2026, we added an assistant to answer at night and on Sundays, when families prepare their shipments. Our advisors review its answers every week and stay in charge of everything that matters.

  • 2017founded
  • 2departure countries
  • 2arrival cities
  • 6people

06The team

Six people, two shores.

Team photos are replaced by initials in this demo.

  • Danielle Ewané

    Founder and managing director

    Paris

  • Rodrigue Tchoumi

    Co-founder, branch and customs broker

    Douala

  • Esther Nkolo

    Advisor, in charge of the assistant

    Paris

  • Julien Moreau

    Warehouse manager

    Bonneuil

  • Aïcha Bello

    Customer and customs advisor

    Douala

  • Hervé Mbida

    Branch manager

    Yaoundé

Boxes ready? Book a drop-off slot, we handle the rest.

Book a drop-off (FR)Message us on WhatsApp
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