AIMUNGO assistant
Ask anything. Get an answer now. A person whenever you need one.
Parcel tracking, price by weight or volume, allowed items, nearest drop-off point, booking a slot: the assistant answers with the same tools as this site, and hands over to an advisor whenever needed.
Simulated AI agent for this demo: in production, a language model with the same tools and guardrails.
Try a scenario
The assistant needs JavaScript. Here are the direct answers (in French):
01Its role
What it does, and what it never does.
What it does
- track a parcel
- estimate a price
- give the next departures
- check an item
- find a drop-off point
- book a slot
What it never does
- make up a price or a date
- promise a customs delay
- share another customer’s details
- book without your consent
- keep your data after your visit
- pretend to be a person
When it hands over
- for a claim
- to put a figure on customs duties
- for large volumes, vehicles, house moves
- when it does not know
- whenever you ask
02Its tools
The assistant has no hidden powers: it uses the same tools as the pages of this site.
A useful AI agent acts: it does not recite, it calls a tool, reads the result and cites its source. Each tool below also powers a page you can open (in French).
| Tool | What it does | Source | Same tool on |
|---|---|---|---|
suivreColis | Finds a parcel by its MGF number and dates every step. | Tracking database | Tracking (FR) |
calculerDevis | Compares real and volumetric weight, air and sea, options included. | Price list of 1 October 2026 | Prices › Estimate (FR) |
prochainsDeparts | Computes the next closings and flights, never a past date. | Departure calendar | Departures (FR) |
verifierArticle | Says whether an item can travel by air or sea, and on what conditions. | Item list of 15 September 2026 | Items (FR) |
trouverDepot | Finds the two nearest drop-off points, open or not. | Drop-off point directory | Drop-off (FR) |
creneauxDisponibles | Lists the free slots at a drop-off point on a given date. | Drop-off diary | Drop-off › Book (FR) |
reserverDepot | Books a slot, only after you confirm. | Drop-off diary | Drop-off › Book (FR) |
chercherConnaissance | Answers practical questions: payment, insurance, collection. | Knowledge base | Contact › FAQ (FR) |
preparerTransfert | Prepares an editable summary for an advisor. | Advisor hours | Contact (FR) |
The assistant’s tools, their source and the page that uses them
suivreColisFinds a parcel by its MGF number and dates every step.
calculerDevisCompares real and volumetric weight, air and sea, options included.
prochainsDepartsComputes the next closings and flights, never a past date.
verifierArticleSays whether an item can travel by air or sea, and on what conditions.
trouverDepotFinds the two nearest drop-off points, open or not.
creneauxDisponiblesLists the free slots at a drop-off point on a given date.
reserverDepotBooks a slot, only after you confirm.
chercherConnaissanceAnswers practical questions: payment, insurance, collection.
preparerTransfertPrepares an editable summary for an advisor.
03Its guardrails
Nine rules it cannot get around.
They are checked at every turn: open the “How the agent reasons” panel to see them ticked.
- 1
It never makes things up
Every figure comes from a tool or the knowledge base. Without a source, it says “I don’t know” and offers an advisor.
- 2
It stays in its role
It talks about your shipments with MUNGO, and nothing else.
- 3
It protects other customers
Never an address, a name or a phone number linked to a parcel, and never a “nearby” number suggested for an unknown one: that would reveal someone else’s parcel.
- 4
It asks for confirmation
Before any booking, it sums up and spells out the date. Without your “Confirm”, nothing is booked.
- 5
It keeps the bare minimum
A first name for a booking, nothing more. Sensitive data is hidden; everything is erased when the tab closes.
- 6
It states its assumptions
If it uses an M box because dimensions are missing, it says so. The final price is the one at weighing.
- 7
It cannot be talked out of its rules
Neither its rules nor the prices change on request: they are the same for everyone.
- 8
It hands over to a person
At any time, and always for a claim, customs duties to estimate, large volumes, vehicles or house moves.
- 9
It does not decide in a person’s place
Whether a parcel is accepted is decided at drop-off, by the team, in front of you.
04In production
What changes in production, and what does not.
What changes
- A language model understands the questions, instead of this demo’s rules.
- The tools are wired to the transport software, the drop-off diary and WhatsApp Business.
- Esther Nkolo reviews the handed-over conversations every week and has answers corrected.
- Hosting in the European Union; handed-over conversations kept for 30 days.
- Regression tests replay hundreds of questions before every update.
What does not change
- The same tools, with the same sources.
- The nine guardrails.
- Confirmation before any booking.
- Handover to a person, at any time.
- The “AI assistant” label, everywhere.
05Your data
What the assistant keeps about you: almost nothing.
- In this demo, everything runs in your browser: nothing is sent over the Internet.
- The conversation stays in the tab, then disappears when you close it, or straight away with “Clear the conversation”.
- Phone numbers, emails, IBANs and card numbers are hidden before they are even read.
- Nothing goes to an advisor without your click: you read and edit the message first.
Questions about the assistant
Is it a real AI?
In this demo, no: rules and local data imitate an agent, so that everything works offline. In production, a language model understands the questions; the tools, sources and guardrails remain the ones you see here.
Can it make mistakes?
Yes, like any person or software. That is why it cites its sources, states its assumptions, asks for confirmation before acting and hands over when it is not sure. The final price is always the one at weighing.
Who reads my conversation?
Nobody, unless you pass it on. If you choose to talk to an advisor, only the summary you have reviewed reaches them.
Can I talk to a person?
Yes, at any time: the “Talk to an advisor” button at the top of the conversation, or simply type “I’d like to talk to someone”.
Why doesn’t it suggest a number close to mine?
Because that nearby number may belong to another customer. Suggesting “did you mean MGF 418 208?” would reveal their parcel. Check your drop-off receipt, or ask an advisor: they will find your shipment after checking.